You are a go-to contact person for our insurance partners and their members, answering their questions and requests, and ensuring a positive experience for patients before, during, and after post-treatment

You are in close contact with medical facilities and doctors to clarify the treatment plan and costs as well as proactively request medical information on behalf of the insurer 

You are responsible for dissecting invoices and looking for potential errors before entering into our claims management software for settlement.

You categorize and handle incoming requests via phone and/or email and, if necessary, redirect them to the right person on the team

Over time, you will learn how to handle different cases from different partners - in our team, we all cover for each other wherever needed

You work closely together with our Medical Team in order to create well-founded evaluations of medical claims and gradually build and deepen your own medical knowledge

You have prior experience in customer-facing roles, ideally in the insurance or healthcare industry. 

You are perfectly fluent in English and Arabic. Other languages are also a plus, especially German!

You are a professional and empathetic communicator, a genuine and active listener, and confidently lead conversations with different stakeholders.

You never give up and persistently follow up to get all the information you need.

You are very structured, analytical, and comfortable with making decisions even under ambiguity.

You are extremely diligent in your work and pay a lot of attention to detail.

You are a true team player, comfortably ask others for help and readily offer your support wherever it is needed.

You have a valid work permit for work in Germany.

Be part of an innovative, truly international company and have the opportunity to make a real difference in people’s lives in times where they need it the most

Develop your skills within an ambitious, professional, and supportive team, in a company where independent thinking and taking responsibility are encouraged

A holistic, in-depth, and supportive onboarding process

A start-up atmosphere, lots of room to bring in your own ideas, as well as the flexibility to work from home